Privacy Policy

Last updated: 6 June 2026

At ARAAMI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, products, services, checkout, payment, delivery, account, and customer support features.

This Privacy Policy applies to:

  • The ARAAMI website: https://araami.com
  • The ARAAMI Android mobile application
  • Our WooCommerce store, checkout, order, payment, delivery, support, and account-related services

For the purpose of this Privacy Policy, “ARAAMI”, “we”, “our”, or “us” refers to the ARAAMI brand and its related business operations.

Contact details:
Email: support@araami.com
Phone: +91 75675 24700
Website: https://araami.com

1. Information We Collect

We collect information that is necessary to provide our shopping, account, checkout, payment, delivery, support, and app experience.

1.1 Account and Profile Information

When you create or use an ARAAMI account, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Password
  • Email OTP verification details
  • Date of birth, if added by you
  • Gender, if added by you
  • Account preferences
  • Login and session information

We use this information to create your account, verify your identity, allow login, protect your account, manage your profile, and provide order-related services.

1.2 Order, Cart, and Shopping Information

When you browse products, add items to cart, use wishlist, apply coupons, or place an order, we may collect:

  • Product details viewed or purchased
  • Cart items
  • Wishlist items
  • Coupon codes
  • Order details
  • Quantity, price, tax, discount, shipping charges, and total order value
  • Order status
  • Payment method selected
  • Payment confirmation or payment status
  • Transaction and order reference IDs

We use this information to process orders, calculate pricing, apply discounts, manage order history, confirm payments, provide customer support, and improve the shopping experience.

1.3 Billing and Shipping Information

For checkout, delivery, billing, and order fulfillment, we may collect:

  • Billing name
  • Shipping name
  • Mobile number
  • Email address
  • Address line 1 and address line 2
  • Landmark, if provided
  • Pincode
  • City
  • State
  • Country
  • Delivery instructions, if provided

This information is used to process your order, deliver products, provide order updates, prevent fraud, handle returns and refunds, and comply with legal, accounting, and tax requirements.

1.4 Payment Information

ARAAMI supports online payment and Cash on Delivery where available.

For online payments, payments may be processed through third-party payment service providers such as PhonePe and supported UPI or payment applications. During online payment, you may be redirected to a payment page, WebView, UPI app, wallet, card, or banking interface provided by the payment partner.

ARAAMI does not collect or store your full card number, UPI PIN, net banking password, CVV, or complete payment credentials. Payment credentials are handled by the payment provider or banking/payment application.

We may receive and store limited payment-related information such as:

  • Payment status
  • Payment method
  • Transaction ID or reference ID
  • Merchant transaction ID
  • Order amount
  • Payment success or failure response

This is used only to confirm payment, create or update your order, issue refunds where applicable, and maintain transaction records.

1.5 Device, App, and Technical Information

When you use the mobile app or website, we may collect limited technical information such as:

  • Device type and operating system
  • App version
  • IP address
  • Browser or app user-agent information
  • Network status
  • Login and session tokens
  • App-generated device identifier for notifications
  • Push notification token, if notifications are enabled
  • Basic server logs for security and troubleshooting

We use this information to run the app, keep you logged in, deliver notifications, improve performance, detect technical issues, prevent misuse, and secure our services.

1.6 Push Notification Information

If you allow notifications, we may collect and use a push notification token through Firebase Cloud Messaging or similar notification services.

This helps us send:

  • Order updates
  • Payment updates
  • Delivery updates
  • Account updates
  • Service-related notifications
  • Offers and product updates, where permitted

You can manage notification permission from your device settings or app settings, where available.

1.7 Support and Communication Information

When you contact us by email, phone, website, app, or support channel, we may collect:

  • Name
  • Email address
  • Phone number
  • Order ID
  • Support request details
  • Communication history
  • Any information you voluntarily provide to resolve your query

We use this information to respond to your questions, process support requests, handle complaints, manage returns and refunds, and improve our services.

1.8 Website Comments, Forms, and Cookies

If our website allows comments, reviews, contact forms, or similar features, we may collect the information submitted by you along with technical details such as IP address and browser user-agent information.

This helps us detect spam, prevent abuse, manage website security, and improve the website experience.

Our website may use cookies and similar technologies for cart/session management, login, security, website performance, analytics, and user experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To create and manage your ARAAMI account
  • To verify your email or account using OTP
  • To allow login and maintain secure sessions
  • To display products, cart, wishlist, and order history
  • To process checkout and orders
  • To calculate prices, taxes, discounts, and shipping charges
  • To process online payments through payment partners
  • To provide Cash on Delivery where available
  • To deliver products to your shipping address
  • To provide order, payment, delivery, return, refund, and support updates
  • To send transactional emails, OTPs, and order notifications
  • To send push notifications if enabled by you
  • To respond to customer support requests
  • To improve app, website, product, and service experience
  • To prevent fraud, misuse, unauthorized access, and security incidents
  • To comply with legal, tax, accounting, regulatory, and business obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share limited information only where necessary with trusted service providers and partners, including:

3.1 E-commerce and Website Platform Providers

We use WordPress and WooCommerce-related systems to manage products, accounts, carts, orders, checkout, and customer records.

3.2 Payment Service Providers

For online payments, necessary order and payment-related information may be shared with payment providers such as PhonePe and supported UPI/payment applications to complete and verify transactions.

3.3 Courier and Logistics Partners

To deliver your order, we may share your name, phone number, shipping address, order details, and delivery-related information with courier, shipping, or logistics partners.

3.4 Notification and Communication Services

We may use services such as Firebase Cloud Messaging or similar tools to send push notifications and service-related messages.

3.5 Hosting, Security, and Technical Service Providers

We may use hosting, server, email, security, database, analytics, or technical service providers to operate our website, app, API, and related systems.

3.6 Legal and Compliance Purposes

We may disclose information if required by law, court order, government authority, legal process, fraud prevention, security investigation, or to protect our rights, users, business, and services.

4. App Permissions

The ARAAMI Android app may use the following permissions:

Internet Access

Internet access is required to load products, login, manage cart, checkout, process payments, and connect with our servers.

Network Status

Network status may be used to check connectivity and improve app performance.

Notifications

Notification permission is used only if you allow notifications. It helps us send order updates, account updates, delivery updates, offers, and service-related alerts.

Based on the current production app setup, the ARAAMI app does not request access to your camera, microphone, precise location, contacts, SMS, call logs, or media files for normal shopping and checkout features.

If we add any feature in the future that requires additional permissions, we will update this Privacy Policy and request permission where required.

5. Local Storage, Cookies, and Similar Technologies

The ARAAMI mobile app and website may store certain information on your device to provide a better experience.

This may include:

  • Login and session token
  • Cart items
  • Wishlist items
  • User profile cache
  • Notification preferences
  • Theme or appearance preferences
  • Push notification token
  • App-generated device identifier for notification delivery

Our website may use cookies for cart, checkout, login sessions, security, performance, and user experience.

You can manage cookies through your browser settings. You can manage app storage, notifications, and permissions through your mobile device settings.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include:

  • Secure server communication
  • Access controls
  • Authentication tokens
  • Secure storage for login tokens where supported
  • Restricted access to customer and order information
  • Security monitoring and abuse prevention
  • Use of trusted payment providers for payment processing

However, no online service, mobile app, website, or data transmission method is 100% secure. You are responsible for keeping your account login details confidential.

7. Data Retention

We retain your information only for as long as necessary for the purposes described in this Privacy Policy, including account management, order processing, delivery, support, legal compliance, tax/accounting records, fraud prevention, and dispute resolution.

Examples:

  • Account data is generally retained while your account remains active.
  • Order, invoice, payment status, delivery, return, refund, and transaction records may be retained for legal, accounting, tax, warranty, fraud prevention, and business record purposes.
  • OTP and temporary verification data are retained only for a limited period required for verification.
  • Push notification tokens may be retained until they expire, are replaced, you disable notifications, logout, or request deletion.
  • Support communications may be retained to resolve queries and maintain service records.
  • Server logs may be retained for security, troubleshooting, and abuse prevention.

When information is no longer required, we delete, anonymize, or securely retain it as required by applicable law and business needs.

8. Your Rights and Choices

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct or update your personal information
  • Delete your account or personal information
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communication
  • Disable push notifications
  • Request clarification about how your data is used

To make a request, contact us at:

support@araami.com

We may need to verify your identity before processing certain requests.

9. Account and Data Deletion

If you have created an ARAAMI account and want to delete your account or request deletion of your personal data, you may contact us at:

Email: support@araami.com
Subject: Account Deletion Request

Please include:

  • Your registered email address
  • Your registered mobile number
  • Your name
  • Order ID, if your request relates to a specific order

After receiving your request, we may verify your identity before processing deletion. We aim to process verified deletion requests within a reasonable time, generally within 30 days, unless a longer period is required for legal, security, tax, accounting, fraud prevention, dispute resolution, or regulatory reasons.

Please note that deleting your account may not delete order records, invoices, payment records, delivery records, refund records, or transaction records that we are required or permitted to retain under applicable law or for legitimate business purposes.

10. Marketing Communications

We may send you transactional messages such as OTPs, order confirmations, payment updates, delivery updates, refund updates, and account-related messages.

We may also send promotional offers, product updates, or marketing communication where permitted by law or based on your preferences. You may opt out of promotional communication by following the unsubscribe instructions where available or by contacting us at support@araami.com.

Transactional and service-related communication may still be sent where necessary to provide our services.

11. Children’s Privacy

ARAAMI is a shopping app and website intended for general users. Our services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us without appropriate consent, please contact us at support@araami.com and we will take appropriate steps.

12. Third-Party Links and Services

Our website or app may contain links to third-party websites, payment pages, UPI apps, courier platforms, or other services. These third parties may have their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites, apps, payment providers, courier partners, or external services. We recommend reviewing their privacy policies before using their services.

13. International or Cross-Border Processing

Your information may be stored and processed in India or in other locations where our service providers, hosting providers, payment partners, notification providers, or technical partners operate.

By using our website or app, you understand that your information may be processed in such locations as necessary to provide our services.

14. Legal Compliance

We may process and retain certain information to comply with applicable laws, regulations, tax obligations, accounting requirements, legal claims, fraud prevention, security investigations, and business record requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, app features, website, legal requirements, or data practices.

When we update this Privacy Policy, we will revise the “Last updated” date above. Continued use of our website or app after changes means you accept the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

ARAAMI
Email: support@araami.com
Phone: +91 75675 24700
Website: https://araami.com